FAQ
The Ins And Outs of How We Do Business
Billing & Pricing
Find The Service That Fits You, We'll Handle The Rest
Payments Accepted
Serenitheory offers various payment options to make it convenient for our clients. We accept all major credit cards, debit cards, and online payments for all our services.
Cancellation Policy
At Serenitheory, we understand that plans can change. That's why we offer flexible cancellation options. Please refer to our terms and conditions for more details.
Satisfaction Guarantee
We take pride in the quality of our services. If for any reason you are not completely satisfied with the cleaning or organizing service provided, we will re-clean the area at no additional cost.
Privacy Policy
The protection and privacy of your information is critical
to us.
Data Storage & Security
All customer data is handled by our trusted booking and payment providers. We work only with partners that maintain high standards of data security.
Minor’s Privacy
Our services and website are not directed to children under 17. We do not knowingly collect personal information from children. If you believe we have received information from a child under 17, please contact us, and we will promptly remove it.
Policy Updates & Your Rights
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.
Information We Collect
When you book a service, join our newsletter, or contact us, we may collect your name, email, phone number, address, and payment information. All payments are processed securely through a vetted third-party provider; we do not store payment details on our servers.
How We Use Your Information
We use your information to:
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Confirm and manage bookings.
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Communicate with you about appointments, updates, and customer support.
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Share marketing content such as newsletters and promotions (if you opt in).
We do not sell or share your personal information with third parties, affiliates, or advertising partners.
Cookies & Tracking
Our site does not use cookies, tracking pixels, or other automated data collection tools for analytics or advertising.
You may request to access, update, or delete your personal information at any time. To submit a request, please email us at privacy@serenitheory.co.